Privacy Policy

Scope and roles

This Policy applies to information collected through the ScaleKernel marketing website, email communications initiated from this site, demo or discovery scheduling flows, and other channels that link to this Policy.

ScaleKernel primarily operates as a B2B services provider to AI startups. When we deliver paid advisory, engineering, or growth engagements, additional terms—including data processing arrangements where we access your systems or customer data—may apply under separate contracts.

Controller vs. processor

For information you submit directly to us through this website (for example, contact inquiries), ScaleKernel acts as the data controller. When we process data on behalf of a client under an engagement, we generally act as a processor or service provider, as defined by applicable law and the relevant agreement.

Information we collect

Information you provide

• Contact details such as name, email address, company name, role, and phone number when you reach out or book a meeting.
• Messages and attachments you send by email or through forms linked from our site.
• Scheduling details you enter when booking through Calendly or similar tools (availability, meeting notes, and contact information).
• Account or profile information if you register or authenticate through our client application.

Information collected automatically

• Device and browser data (IP address, user agent, operating system, language, and referring URL).
• Usage data such as pages viewed, links clicked, session duration, and approximate location derived from IP address.
• Cookies, pixels, and similar technologies described in the Cookies section below.

Information from third parties

We may receive business contact information from referrals, event partners, publicly available professional profiles, or service providers that help us operate marketing and sales activities. We use this information only for legitimate business purposes consistent with this Policy.

How we use information

We use personal information for the following purposes:

• Respond to inquiries, provide information about our services, and qualify potential engagements.
• Schedule and conduct discovery calls, demos, and client onboarding.
• Operate, maintain, secure, and improve our website, application, and internal systems.
• Send administrative messages, service updates, and—where permitted—marketing communications about ScaleKernel offerings.
• Analyze usage trends to understand audience interest and improve content and conversion paths.
• Comply with legal obligations, enforce our Terms of Service, and protect the rights, safety, and security of ScaleKernel, our users, and others.
• Establish, exercise, or defend legal claims.

Where required by law, we rely on an appropriate legal basis such as consent, contract performance, legitimate interests (balanced against your rights), or legal obligation.

How we share information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers that host our website, deliver email, provide analytics, facilitate scheduling, or support our client application—bound by contractual confidentiality and security obligations.
• Professional advisors (lawyers, accountants, insurers) under confidentiality duties.
• Affiliates or successors in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy or equivalent protections.
• Authorities when required by law, subpoena, or governmental request, or when we believe disclosure is necessary to prevent harm or illegal activity.
• With your direction or consent, including when you ask us to collaborate with your team or vendors.

Third-party sites and services linked from our website (including social networks, Calendly, and our client app) have their own privacy practices. We encourage you to review their policies before submitting information.

Cookies and analytics

We and our partners use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors interact with our site.

Types of cookies

• Strictly necessary cookies required for security, load balancing, and core site functionality.
• Analytics cookies that help us understand aggregate usage patterns.
• Functional cookies that remember choices you make on the site.

You can control cookies through your browser settings. Blocking certain cookies may limit site functionality. Where required by law, we will present a mechanism to manage non-essential cookies before they are placed.

Data retention

We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

• Sales and marketing records are typically retained while we have an active relationship or reasonable prospect of engagement, then archived or deleted according to our records schedule.
• Website logs and analytics data are generally retained for a limited period appropriate to security and product analysis.
• Contractual and billing records may be retained longer to meet tax, accounting, and legal requirements.

Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

If you believe your interaction with us is no longer secure, please notify us immediately at the contact details below.

International transfers

ScaleKernel may process information in the United States and other countries where we or our service providers operate. These locations may have data protection laws that differ from those in your jurisdiction.

Where required, we use appropriate safeguards for cross-border transfers, such as standard contractual clauses or equivalent mechanisms recognized under applicable law.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a portable copy of data you provided.

• Residents of the European Economic Area, UK, and Switzerland may have rights under GDPR and local implementations.
• California residents may have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of certain sharing (we do not sell personal information as defined by the CPRA).
• Other U.S. state privacy laws may provide similar rights where applicable.

To exercise your rights, email hello@scalekernel.com with sufficient detail for us to verify your request. We will respond within the timeframe required by applicable law. You may also lodge a complaint with your local supervisory authority.

Marketing emails include an unsubscribe link. You may also opt out by contacting us directly.

Children's privacy

Our website and services are directed to business professionals and are not intended for children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will delete it promptly.

Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were posted. Material changes will be highlighted on this page or communicated where appropriate. Continued use of our website after changes become effective constitutes acknowledgment of the updated Policy.

Contact us

For privacy questions, requests, or complaints:

• Email: hello@scalekernel.com
• Website: https://scalekernel.com